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  Resources
TWIC is Here at the Port of Oakland!
Where do I get a TWIC?
Now at two locations!
Oakland Maritime Support Services
11 Burma Rd,
Oakland CA 94607
M-F 8:00am - 5:00pm


1830 Embarcadero Ave,
Suite 104
Oakland, CA 94606-5230
M-F 8:00am - 5:00pm


TWIC Help
Call: 1-866-347-8942
(English & Spanish)
TWIC Help Desk


Pre-Enroll
Pre-enrollment will allow TWIC applicants to get an appointment, so they don't have to wait in line at the enrollment center.
Online: www.tsa.gov/twic
Or by Phone: 1-866-347-8942 (English & Spanish)
Transportation Worker Identification Credential (TWIC)
What is TWIC?
TWIC is the Transportation Worker Identification Credential. It is a federal government ID that all port workers and truckers need to obtain.
Who needs TWIC?
  • Anyone who works in secure areas of marine terminals and
    needs unescorted access
  • Includes truckers, longshore labor, terminal and port workers, vendors and contractors
When is TWIC being implemented?
  • TSA began enrollment at the Port of Oakland on November 8, 2007.
  • Compliance date for the San Francisco Bay region:
    FEBRUARY 28, 2009

    (when TWIC will be required for marine terminal entry)
Where can you enroll?
Pre-enroll online or visit the Enrollment Center at Oakland Maritime Support Services 11 Burma Rd., Oakland CA 94607. Office hours are Monday through Friday from 8:00AM to 5:00PM.
What is required to enroll?
Important Notice For TWIC Applicants With Temporary Protected Status (TPS)
The Transportation Security Administration (TSA) has changed its enrollment process for TPS applicants. Please click herePDFfor more information. This document is also available in SpanishPDF.
What can disqualify me from getting a TWIC?
For more information on disqualifications go to page 13 of TWIC Program Small Entity Guide for Applicants.
Did you know that there’s a waiver and appeals process?
For more information on how to apply for a waiver or an appeal go to page 19 of the TWIC Program Small Entity Guide for Applicants.
Do you need assistance in another language?
Assistance for limited English speakers
  • Oakland Equal Access can help you find and interpreter to help you through your enrollment
  • Call Oakland Equal Access office at 510-238-2368
  • TSA Spanish Language Hotline 1-800-347-8942
  • You can bring your own interpreter
List of Available Documents and Resources
  • TWIC Frequently Asked Questions
  • TWIC Program Small Entity Guide for Applicants
  • TWIC Enrollment Process Flow ChartPDF
  • U.S. Coast Guard
  • Alameda County Clean Slate Clinic (CSC) provides free legal help to eligible low-income residents in Alameda County who are seeking to clean up their criminal records
  • Immigration Services/Legal Assistance Centers
    • Asian Law Caucus
      939 Market Street, Suite 201
      San Francisco, CA 94103
      Tel: 415-896-1701

    • Catholic Charities Immigration Program
      2625 Zanker Road, Suite 201
      San Jose, CA 95134
      Tel: 408-944-0691

    • La Raza Centro Legal
      474 Valencia Street, Suite 295
      San Francisco, CA 94103
      Tel: 415-575-3500

    • Centro Legal de La Raza
      2501 International Blvd.
      Oakland, CA 94601
      Tel: 510-437-1554

    • Santa Clara University, School of Law Civil Clinical Programs East San Jose Community Law Center
      1030 The Alameda
      San Jose, CA 95126
      Tel: 408-567-6255

    • Asian Pacific Island Legal Outreach
      1188 Franklin Street, Suite 202
      San Francisco, CA 94109
      Tel: 415-567-6255

    • International Institute of the East Bay
      449 15th Street, Suite 303
      Oakland, CA 94612
      Tel: 510-451-2846

    • East Bay Sanctuary Covenant
      2362 Bancroft Way
      Berkeley, CA 94704
      Tel: 510-540-5296

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